At Soraya Paths, we are committed to delivering your outdoor and travel products in a timely and reliable manner. Please review our shipping policy below.

1. Shipping Method

We offer Cash on Delivery (COD) for all orders. No advance payment is required. Orders are shipped via our trusted courier partners.

2. Processing Time

All orders are processed within 1–2 business days after order confirmation.

Orders placed on weekends or public holidays will be processed the next business day.

3. Delivery Time

Estimated delivery time is 5–10 business days from the date of dispatch, depending on your location.

Delivery times may vary based on destination, weather conditions, or courier service availability.

4. Shipping Charges

Standard shipping is free on all orders unless otherwise specified during checkout.

Any additional delivery charges (if applicable for remote areas) will be clearly communicated before order confirmation.

5. Order Tracking

Once your order is shipped, you will receive an SMS or email confirmation with tracking details (if tracking is supported by the delivery provider).

6. Failed Delivery Attempts

If delivery fails due to the recipient being unavailable or refusal to accept the package, our team will attempt to contact you. After two failed delivery attempts, the order may be canceled.

7. Damaged or Missing Items

If your package is damaged or items are missing upon delivery:

Report the issue within 48 hours of receiving the order

Email us at [email protected] with your order number and photos

8. Contact Us

For any questions about your shipment or delivery status, contact us at:

Email: [email protected]