At Soraya Paths, we aim to ensure your complete satisfaction with every purchase. Please read our Return and Refund Policy carefully before placing an order.

1. Eligibility for Returns

We accept returns only under the following conditions:

The item is damaged, defective, or incorrect upon delivery.

A return request is made within 7 days of the delivery date.

To be eligible for a return:

The item must be unused, unwashed, and in its original packaging.

Proof of purchase (order number or receipt) must be provided.

2. How to Request a Return

To initiate a return:

Email us at [email protected] within 7 days of receiving your order.

Include clear photos of the damaged or incorrect item, along with a brief explanation.

3. Return Approval and Process

Once your request is reviewed and approved, we will provide return instructions.

You may be required to return the item to our designated address.

Customers are responsible for the return shipping unless the item was damaged or incorrect.

4. Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued in cash upon return pick-up or via another agreed-upon method.

Refunds are processed within 5-7 business days after approval.

5. Exchanges

If you prefer an exchange (for the same product or another available item), please mention it in your return request. Exchanges are subject to stock availability.

6. Non-Returnable Items

We do not accept returns for:

Items returned after 7 days of delivery

Items that have been used, damaged by the customer, or returned without original packaging

7. Contact Us

For any questions regarding this policy, please reach out to:

Email: [email protected]